Inside Sales & Web Analyst

Suncourt is a family-owned manufacturer of innovative airflow and indoor air quality products for residential and commercial applications. As our Inside Sales and Web Analyst, you’ll help grow sales by supporting customers and channel partners, developing new business opportunities, and using online sales and marketplace data to identify trends and areas for growth. This is a full-time position based in Durant, Iowa.

Interested in applying? Please send your resume to employment1@suncourt.com.

Essential Responsibilities Include:

Sales Development

    • Grow sales through new customer acquisition and expansion of existing accounts.

    • Prospect for business through outbound outreach, referrals, and other relevant channels.

    • Develop project sales opportunities with contractors, distributors, and wholesale partners.

    • Build and maintain relationships with prospective and existing customers through phone,

    • email, video meetings, and occasional in-person meetings.

    • Present Suncourt products and proposals in terms of each customer’s needs and applications.

    • Negotiate and close orders while maintaining accurate records of opportunities and outcomes.

Online Sales and Portal Management

    • Analyze sales and performance across online customer portals and marketplaces.

    • Monitor market trends and competitor activity to identify opportunities for Suncourt products.

    • Drive effective growth through SEO and performance analytics in collaboration with marketing.

    • Review product listings across customer portals for accurate descriptions, specifications, images, pricing, and availability. Coordinate corrections with each partner.

    • Monitor seller ratings and customer feedback and promptly raise issues that may affect sales or account standing.

    • Portals include but are not limited to The Home Depot, Lowe’s, Menards, HVAC Quick, Zoro, Sylvane, Brock Air, and Princess.

Serve as Suncourt’s primary contact for our Online Managing Partner (Amazon, Walmart, etc.)

    • Use marketplace reports to develop and track a plan to optimize net sales across the assigned accounts.

    • Monitor seller ratings and customer feedback and promptly escalate issues that could affect account standing or sales.

  • Maintain an up-to-date sales pipeline and communicate changes that affect revenue forecasts.

  • Prepare monthly reports on sales forecasts and online portal performance using agreed KPIs, and present results quarterly.

  • Maintain and develop Suncourt’s partnership with the Code Compliance Alliance.• Identify customers for testimonials and case studies and coordinate their development with marketing.

  • Monitor advertised prices for potential MAP violations and coordinate follow-up under Suncourt’s MAP policy.

  • Monitor product availability across online portals and work with internal teams and partners to address potential stockouts.

  • Introduce customers to Suncourt’s full product portfolio, with particular attention to new products and relevant cross-selling opportunities.

  • Proactively develop and communicate sales projections and their underlying assumptions simultaneously to management and procurement to support coordinated inventory planning.

  • Respond promptly to customer inquiries, sales issues, and portal problems; coordinate resolutions with the appropriate teams.

  • Share customer feedback, market opportunities, and recurring product defect reports with the appropriate internal teams.

General Responsibilities

  • Set up new customer accounts and complete required reference checks.

  • Maintain a current list of customers and partners requiring certificates of insurance, provide updated certificates as needed, and confirm distribution.

  • Support and recommend new product development projects with market research.

  • Maintain comprehensive and accurate records.

  • Develop and maintain a working knowledge of Suncourt’s products and their applications.

  • Assist with phone coverage as needed.

  • Work within changing priorities with positive enthusiasm and a professional manner.

  • Prioritize and manage multiple projects within specifications, schedules, and budget restrictions.

  • Complete work in a timely manner according to communicated completion dates.

  • Follow company policies and safe work practices.


Job Requirements include but are not limited to

  • Minimum education: BS in business administration or equivalent, and/or minimum 3-years’ experience in a similar field.

  • Strong web analytics platform skills are essential.

  • Proficient ERP skillset is beneficial; Sage 100 specific knowledge is a plus.

  • Obey company policies with ethical conduct and integrity.

  • Consistently demonstrate a positive attitude when working with the team.

  • Excellent written and verbal communication, interpersonal skills, teamwork, self-motivation, and effective time management.

  • Strong organizational, problem-solving, and analytical skills.

  • Ability to follow verbal, written, and/or graphical instructions.

  • Honesty, reliability, flexibility, and enthusiasm.